Refund policy
Refund Policy
At Sodolie.store, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
- Perishable goods
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you have not received a refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank
If you have done all of the above and still have not received your refund, please contact us at support@Sodolie.store.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at support@Sodolie.store.
Shipping Returns
To return your product, please email us at support@Sodolie.store for return instructions. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact us at support@Sodolie.store.